What is your pricing structure?

In order to use our service, we charge our season ticket holders a flat monthly fee instead of a percentage based commission structure that’s standard in the industry. Our goal is to create visibility and transparency on what you’ll be charged and how much you’ll make with the tickets that you own.

You can see our pricing tier structure below.

Why do we have to transfer your tickets to us?

To prevent ticketing fraud and to guarantee the delivery of tickets to our purchasers, we require that season ticket holders transfer their tickets directly to us. We do not own these tickets or keep them for ourselves, in the event that our season ticket holders want to de-list their tickets or have them returned, we conduct those operations immediately.

Will I be able to get my tickets back?

Yes! There are three instances where you won’t be able to get your tickets back: 1. If they’ve already been sold 2. If you’ve transferred them to a friend or family member 3. If the event date has passed for that ticket

How do I get paid? How do payments work?

You get paid 100% of any ticket sales that have originated from your account. Once we’re paid by the marketplaces, we pay you directly to the bank account that you’ve provided to LocalArena Tix. You can track your payments directly in your account dashboard. Payments will typically land in your account in 21-28 business days.

Will I receive a form 1099-K?

Per IRS regulations that took effect Jan 1st, 2022, we are required to submit a 1099-K for anyone that sells more than $600 of tickets. We partner with Quickbooks to deliver 1099s directly to you. You will receive a secure W9 form directly through them.

What marketplaces do you sell on?

We list tickets directly with the following marketplaces on your behalf:

• StubHub
• TickPick
• TicketsNow
• TicketNetwork
• SeatGeek
• TicketEvolution
• FanXchange
• GameTime
• Goldstar
• Ticket Monster
• Viagogo
• AXS
• Vivid

Can I control the ticket price?

Yes! You have the ability to edit the price your ticket is listed for. The LocalArena Tix team is happy to help you find the right price to maximize your chances of sale.

Can I make changes to the tickets that I want to sell or not sell?

Yes! You have the full control to remove tickets from marketplaces, add them back, or completely return them to your account

Can I transfer tickets to my friends or family?

Yes! We have the ability to transfer tickets directly to your contacts through our platform

How do you secure my data?

We do not share any data with third parties. Our data is encrypted while in transit and you’re in full control of whether we retain your data.

Why do you adjust my list price?

In order to account for marketplace fees, we adjust your list price to ensure you receive 100% of your payout. The marketplace fees we account for are as follows:

• Gametime - 8%
• TicketNetwork/Mercury - 11%
• SeatGeek - 9%
• StubHub - 9%
• Ticket Evolution - 4%
• Ticketmaster - 9%
• TickPick - 9%
• AXS Resale - 11%
• Vivid Seats - 11%

What are the subscription tiers?

Based on our customer feedback and to provide dedicated support services, we are introducing new subscription tiers on March 3, 2025. The tiers and included features are as follows:

Starter Tier - $9/month

• List and sell 10 tickets per year across 10+ marketplaces
• Automated ticket price adjustments
• Expedited Payments (3-5 business days)
• Reporting dashboard for tracking sales and metrics
• The same lower marketplace fees, helping you earn more revenue per ticket sale
• Ticket transfers and returns through LocalArena Tix

Basic Tier - $19/month

• All the features in the Starter tier
• Sell up to 25 tickets per year

Pro Tier - $40/month

• All of the features provided in the Starter and Basic Tiers
• Sell up to 100 tickets per year
• Pricing Support Requests
• Cash Flow Statement

Elite Tier - $99/month

• All of the features in the Starter, Basic, and Pro Tiers
• Sell unlimited tickets
• Managed ticket pricing
• Ticket Broadcasting
• A 50% discount to the Expedited Payment service

Why is LocalArena Tix switching to a tiered model?

We heard our customer’s feedback! In order to provide flexibility for customers who sell a limited quantity of tickets in a given year, we’re creating tiers for them to still use our service.

How do I know which tier is right for me?

Depending on how many tickets you choose to sell in a given year, you can fall into a specific tier. As you choose to sell more tickets, you are able to move up tiers, or if you choose not to sell certain tickets, you are able to downgrade tiers.

What happens if I sell more tickets than my current tier allows?

You will be unable to list additional tickets for sale.

How do I know how many tickets I have currently sold and listed for sale?

You can check your Reporting dashboard at any time for a live look at the number of tickets you’ve sold and listed for sale. We also will provide a live counter of that number in your Profile section, next to your current subscription tier.

Can I upgrade or downgrade my plan at any time?

Yes absolutely, you can update your subscription directly through your Stripe billing portal in your LocalArena Tix profile section. Your subscription will be prorated based on how much you’ve already paid that month. If you’re downgrading, your next invoice will be credited based on any overages paid.

What happens to my managed tickets once I downgrade?

At the time you downgrade, any tickets managed by LocalArena Tix will automatically update to being price controlled by you.

Will existing tickets I’ve listed be affected by this change?

No - any tickets that are currently for sale will not be affected. If any tickets are currently managed by LocalArena Tix, they will continue to be managed by LocalArena Tix.